Privacy Policy for LIS Smart Serv

Last Updated: [11-11-2025]

Introduction

TVS Lucas ("we," "our," or "us") operates the LIS Smart Serv mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download, install, or use the App.

Information We Collect

1. Personal Information

We collect information that you provide directly to us, including:

• Account Information: Username, password, phone number, email address
• Profile Information: Name, dealer information, contact details
• Authentication Data: OTP (One-Time Password) for mobile authentication

2. Service-Related Information

• Job Card Data: Job card images, documents, service details, vehicle information
• Service Records: Service history, defect reports, token information
• Location Data: Location information when you use location-based features (if enabled)
• Device Information: Device model, operating system version, unique device identifiers

3. Automatically Collected Information

• Usage Data: App usage patterns, features accessed, time spent in the app
• Technical Data: IP address, browser type, device information, crash reports
• Log Data: Error logs, performance data, diagnostic information

4. Camera and Media Files

• Images: Photos captured using the device camera for job card documentation
• Documents: PDF files and other documents uploaded through the app
• Note: Images are captured only when you explicitly use the camera feature. We do not access your photo gallery without your permission.

How We Use Your Information

We use the collected information for the following purposes:

1. Service Delivery: To provide, maintain, and improve our service management features
2. Authentication: To verify your identity and manage your account access
3. Job Card Management: To process, store, and manage job cards and service records
4. Communication: To send you notifications, updates, and important service-related information
5. Support: To respond to your inquiries, provide customer support, and troubleshoot issues
6. Analytics: To analyze app usage patterns and improve user experience
7. Compliance: To comply with legal obligations and enforce our terms of service
8. Security: To detect, prevent, and address technical issues and security threats

Data Storage and Security

Data Storage

• Your data is stored on secure servers hosted by TVS Lucas
• Job card images and documents are stored securely on our backend servers
• Local data may be cached on your device for offline functionality

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure authentication mechanisms
• Access controls and authentication requirements
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

1. Service Providers: With trusted third-party service providers who assist us in operating the App, conducting our business, or serving our users, provided they agree to keep this information confidential
2. Legal Requirements: When required by law, court order, or governmental authority
3. Business Transfers: In connection with any merger, sale of company assets, or acquisition
4. With Your Consent: When you have explicitly given us permission to share your information

Third-Party Services

The App may use third-party services that have their own privacy policies:

• Google Play Services: For app distribution and updates
• Backend API Services: For data synchronization and storage
• Analytics Services: For app usage analytics (if applicable)

We encourage you to review the privacy policies of these third-party services.

Permissions We Request

The App requests the following permissions:

1. Camera Permission: To capture photos of job cards and service documents
2. Storage Permission: To save and access job card images and documents
3. Internet Permission: To connect to our backend services and synchronize data
4. Notification Permission: To send you local notifications about job card updates and service reminders
5. Location Permission (Optional): Only if you choose to use location-based features

You can revoke these permissions at any time through your device settings. Note that revoking certain permissions may limit the App's functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

1. Access: Request access to the personal information we hold about you
2. Correction: Request correction of inaccurate or incomplete information
3. Deletion: Request deletion of your personal information (subject to legal and operational requirements)
4. Data Portability: Request a copy of your data in a portable format
5. Opt-Out: Opt out of certain data collection practices where applicable

To exercise these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using the App, you consent to the transfer of your information to facilities located in India or other countries where TVS Lucas operates.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (if significant changes are made)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted in the App.

Consent

By downloading, installing, and using the LIS Smart Serv mobile application, you consent to our Privacy Policy and agree to its terms.